Privacy Policy

Last Updated: January 1, 2025
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1. Introduction

Welcome to PlumReview LLC ("we," "our," or "us"). We are committed to protecting your privacy and providing a safe online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.plumreview.com], use our mobile application, or engage with our services that link to this Privacy Policy (collectively, the "Services"). Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy and our Terms of Service.

2. Information We Collect
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a. Information You Provide to Us:

• Account and Profile Information: When you register for an account, we collect your name, email address, phone number, password, and other information you provide. You may also provide additional profile information such as your address, profile picture, and service preferences.
• Service Requests and Project Details: Information about your home service needs, project descriptions, photos, timeline expectations, and budget considerations.
• Reviews and Ratings: Content, ratings, and feedback you submit about service professionals or experiences with our platform.
• Communications: Messages exchanged with service professionals through our platform and communications with our customer support team.
• Payment Information: While we collect payment information, we work with trusted third-party payment processors who collect and process payment information in accordance with their own privacy policies.
• Survey Responses: Information you provide when participating in surveys or promotions.

b. Information We Collect Automatically:

• Usage Information: Pages visited, features used, time spent on the platform, actions taken, click-through patterns, and referral sources.
• Device Information: IP address, browser type and version, operating system, device identifiers, and mobile network information.
• Location Information: General location based on IP address and, with your consent, more precise location data from your mobile device.
• Cookies and Similar Technologies: We use cookies, web beacons, pixels, and similar technologies to collect information about your browsing behavior, remember your preferences, and track usage patterns. For more information about our use of cookies, please see our Cookie Policy.
• Log Files: Server logs that record website activity and gather statistics about your browsing actions and patterns.

c. Information from Third Parties:

• Service Professionals: Information provided by service professionals about their interactions with you.
• Social Media: If you connect your social media accounts or interact with our social media pages, we may receive certain information from your social media provider.
• Business Partners: Information from business partners with whom we offer co-branded services or engage in joint marketing activities.
• Public Sources: Publicly available information such as business directories, social media profiles, and review sites.

3. How We Use Your Information

We use your information to:

• Provide and Improve Our Services:
  • Create and maintain your account
  • Match you with appropriate service professionals
  • Process and fulfill service requests
  • Improve and optimize our platform and services
  • Develop new features and functionality
• Facilitate Connections and Transactions:
  • Connect you with service professionals
  • Enable communication between you and service professionals
  • Process payments and transactions
  • Manage appointments and scheduling
• Communicate with You:
  • Send administrative messages, updates, and security alerts
  • Provide customer support and respond to inquiries
  • Send promotional messages, special offers, and information about new features (with your consent)
  • Request feedback and reviews
• Personalize Your Experience:
  • Customize content and recommendations
  • Remember your preferences and settings
  • Provide location-based services
  • Analyze your usage patterns to enhance user experience
• Ensure Platform Safety and Security:
  • Detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities
  • Debug to identify and correct errors
  • Enforce our Terms of Service and other policies
  • Protect the rights, property, or safety of our users, service professionals, and others
• Analytical Purposes:
  • Analyze trends, usage, and activities
  • Measure the effectiveness of advertisements and content
  • Conduct research and analytics to improve our services
• Legal Compliance:
  • Comply with applicable laws, regulations, and legal processes
  • Respond to lawful requests from public and governmental authorities

4. Information Sharing and Disclosure

We may share your information with:

• Service Professionals: When you submit a service request or engage with a service professional, we share information necessary to fulfill your request, such as your name, contact information, service needs, and location.
• Third-Party Service Providers: We work with third-party service providers who help us operate our business and provide services, including:
  • Payment processors
  • Cloud storage providers
  • Analytics providers
  • Customer support services
  • Email and communication service providers
  • Marketing and advertising partners
• Business Partners: With your consent, we may share information with business partners for co-marketing activities or to offer you related products and services.
• Legal and Regulatory Authorities:
  • To comply with applicable laws and regulations
  • To respond to subpoenas, court orders, or legal process
  • To protect our rights, property, or safety, and that of our users and others
  • To detect, investigate, and prevent fraud, security breaches, or technical issues
• Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for other purposes with your explicit consent.

5. Your Choices and Rights

You have several rights and choices regarding your personal information:

• Account Information: You can review, update, or delete certain account information by logging into your account settings.
• Marketing Communications: You can opt out of receiving promotional emails by following the instructions in those emails or by adjusting your notification preferences in your account settings. Even if you opt out, we may still send you non-promotional communications, such as service-related notices and administrative messages.
• Cookies and Tracking Technologies: Most web browsers are set to accept cookies by default, but you can usually adjust your browser settings to remove or reject cookies. Our Cookie Policy provides more information about your options for managing cookies.
• Mobile Device Permissions: You can control app permissions through your device settings, including location access, camera access, and push notifications.
• Do Not Track: Some browsers have a "Do Not Track" feature that signals to websites that you do not want to have your online activities tracked. Our system does not currently respond to "Do Not Track" signals.
• Data Subject Rights: Depending on your location, you may have the right to:
  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Restrict or object to certain processing of your information
  • Request transfer of your information in a structured, commonly used, and machine-readable format

To exercise these rights, please contact us using the information in the "Contact Us" section below.

6. Data Security

We implement reasonable and appropriate security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, firewalls, secure socket layer technology, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for limiting access to your devices.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements.

8. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

9. International Data Transfers

We are based in the United States, and the information we collect is governed by U.S. law. If you are accessing our Services from outside the United States, please be aware that information collected through our Services may be transferred to, processed, and stored in the United States. By using our Services, you consent to the transfer, processing, and storage of your information in the United States, where privacy laws may be different from those in your jurisdiction.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of such changes.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

PlumReview LLC
525 Glendale, CA 94040
Email: privacy@plumreview.com
Phone: 708-374-7364

We will respond to your inquiry within a reasonable timeframe.
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12. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

• Right to Know: You have the right to request information about the categories of personal information we have collected about you, the categories of sources from which we collected the information, the purposes for collecting the information, the categories of third parties with whom we have shared the information, and the specific pieces of personal information we have collected about you.
• Right to Delete: You have the right to request that we delete personal information about you that we have collected, subject to certain exceptions.
• Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA rights.

To exercise these rights, please contact us using the information in the "Contact Us" section above. We will verify your identity before responding to your request.

13. Nevada Privacy Rights

Nevada residents have the right to opt out of the sale of certain "covered information" to third parties. We do not sell your covered information as defined in Nevada law.

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